Since 2012, Securus Contact Systems (“Securus”) has provided live receptionist and live chat services across the nation for a multitude of business, from small startups to large corporations delivering the best-in-class contact center solutions. The company’s success is defined by its ability to build exceptional relationships with clients and delivering memorable customer experiences. Securus is located in Portland, Oregon and has continued to grow and gain recognition from the Portland Business Journal as one of the fastest growing 100 companies in the Northwest since 2014.

Upon acquiring Securus, PennSpring’s team went to work cleaning up the accounting function and professionalizing management – a process that included bringing in a proven CFO/COO and Chief Revenue Officer. Under PennSpring’s leadership, the sales organization became a real engine. We backed it with robust digital marketing, SEO initiatives and a sharply focused strategy targeting franchisors and forming partnerships with key software providers in the home services industry.

On the product side, PennSpring doubled down on technology. Significant investment went into the platform, adding direct integrations with industry-specific scheduling software – a move that made Securus more valuable to its clients and harder to dislodge. The company also invested heavily in its technology platform, enabling direct integrations with industry-specific scheduling software, further enhancing value for clients in the home services sector.

Over just 30 months of ownership, PennSpring injected professional leadership, streamlined operations and quintupled Securus’ EBITDA. By the time of exit, the company wasn’t just better managed; it was sharper, more connected and positioned as a go-to partner for the home services sector. The transformation was complete – and the market noticed.